Welcome to zaydzen.com! We strive to provide you with high-quality Home Decor Products that meet your expectations. In the event that you are not entirely satisfied with your purchase, we have outlined our Return and Refund Policy below to ensure a smooth and hassle-free experience.
Return Process:If you wish to return an item, please initiate the process by contacting us at [email protected] within 30 days of receiving your order. Kindly provide your order number and the reason for the return in your email. We will guide you through the next steps to facilitate the return process.
Return Conditions:- Items must be unused, in their original packaging, and in the same condition as when you received them.
- Returns should be shipped back to us within 14 days of the return request approval.
- Customers are responsible for the return shipping costs unless otherwise agreed upon with our customer service team.
Once we receive and inspect the returned item, we will notify you of the status of your refund. Refunds will be processed within 5-7 business days to the original payment method used during the purchase.
Non-Refundable Items:Please note that certain items are not eligible for returns or refunds, including gift cards and clearance items. We do not accept returns on these products unless they are damaged or defective upon arrival.
Exchange Policy:Unfortunately, we do not offer direct exchanges at this time. If you wish to exchange an item for a different size or color, please follow the return process and place a new order for the desired item.
Contact Us:If you have any further questions or concerns regarding our Return and Refund Policy, feel free to reach out to our customer service team at [email protected]. We are here to assist you and ensure your satisfaction with every purchase.
Thank you for choosing zaydzen.com for your Home Decor needs. We appreciate your support and look forward to serving you again in the future!